FAQ
Answers to Your Questions
How long have you been in business?
Dirty Paws Pet Sitting and Dog Walking has been caring for pets in San Jose for more than 15 years.
What areas do you service in the city of San Jose?
Most of San Jose, Santa Clara and Campbell. View Service Area.
What is your cancelation policy?
Please click here to review our cancelation policy.
I'm a new client. How do I sign up for service?
Complete a New Client Contact Form we will get back to you within 24hrs.
What can I expect during the initial consultation?
The initial consult takes place in your home so we can meet your pets, learn their routines, and ensure both parties are the right fit. We will send you a link to activate your account in Time To Pet, our booking software. At this time we will collect the key and review alarm access if any.
How do I book services?
Current clients can book services through the Time to Pet portal located on the Book Now page.
How do I pay for services?
Once pet services are booked we will send you a confirmation and an invoice will be available in the portal. Payment is due before or on the first day of service. Credit cards are accepted through our software.
How much notice do you require to book services?
You are welcome to book services as early as you would like to. We are happy to accept last minute requests as our schedule can accommodate them, an additional fee may apply.
If you are a new client, we must have a consultation prior to any service.
Do I need to give you the keys to my home?
We prefer to have your key in file for future pet care, we will make a copy of your key for backup at no charge to you, and both keys will be kept in a safe secure place. We can also schedule a key pick up and drop off, an additional fee of $18 each way will apply. Lockboxes are welcomed (DPPS does not provide lockboxes)
What happens if my pet sitter has an emergency and can’t get to my pets?
We have a backup system in place so your pets will never be left unattended.
What happens if my return travel is extended or delayed?
We always keep our client’s pets on our schedule until we hear from the client that they have arrived home safely. Should you have to extend your travels or become delayed, you can be sure that your pets will continue to be cared for by our team.
Will the same pet sitter care for my pet(s) during each visit?
Due to days off, we may not be able to have the same sitter scheduled for your entire trip. Please visit Meet Our Sitters page to get yourself familiarized with our team.
Do you work on holidays?
Absolutely! We work on holidays so that you can enjoy time with friends and family. Holiday fees may be added to each visit.
What are your office business hours?
Office business hours:
Monday – Saturday 8-6
Monday – Saturday 8-6